Jennifer Conrad is the Founder, CEO, and Editor-in-Chief of Arizona Ascent, a media platform more than a magazine—uniting business, real estate, and community across Arizona. She builds brands and content that people remember, turning storytelling into strategy—and strategy into measurable impact.
Under her leadership, Arizona Ascent spotlights the leaders shaping Arizona’s future, positioning their work within the state’s broader momentum. Its stories don’t just inform—they elevate credibility, expand visibility, and connect leaders to the ecosystem that makes growth possible.
What does it take to turn passion into purpose and purpose into success?
Janice Russell, founder of Step Up CX, aims to help Arizona’s small businesses deliver unforgettable customer experiences. In this episode, we explore Janice’s journey from educator to entrepreneur and how her personalized approach reshapes how local companies build loyalty and drive growth.
Discover how Step Up CX tackles the unique challenges faced by Arizona’s small businesses, from balancing seasonal demand in hospitality to fostering trust in real estate. Janice shares her vision for a customer experience revolution, offering actionable insights and advice for business owners looking to stand out in a competitive market.
Why Listen?
Learn how exceptional customer experiences can transform your business and community. Whether you’re a small business owner, entrepreneur, or customer service enthusiast, this episode is packed with valuable takeaways.
Links & Resources:
Explore Step Up CX: https://www.stepupcx.com/ Learn about Janice’s services and connect with her for CX evaluations and training.
Join the Conversation:
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